Contact Us
Looking to get in touch? You can find the details to contact the right team for your query on this page.
Get in touch
Whether you just want to find out more about our healthcare plans, have a particular question that you would like to ask, or are making a claim, don’t hesitate to contact us by using the details below.
Do you require additional support with your Medicash policy? Find out how our Medicash Assist service can help.
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Customer Service
- Claims 0151 702 0265
- General Customer Service 0151 702 0265
- Email [email protected]
If you are enquiring about a current policy please include your name, policy number, date of birth and the first line of your address to enable us to deal with your questions quicker.
Our telephone opening hours are 8am to 5pm Monday to Friday (except public holidays).
Please note, our counter service closed in 2020 and we are unable to discuss your policy in person at our offices. If you have any queries about your policy, please contact us using the details above.
Medicash Christmas & New Year Telephone Opening Times
- Monday 23 December – 8am to 5pm
- Tuesday 24 December (Christmas Eve) – 8am to 3pm
- Wednesday 25 December (Christmas Day) – CLOSED
- Thursday 26 December (Boxing Day) – CLOSED
- Friday 27 December – CLOSED
- Monday 30 December – 8am to 5pm
- Tuesday 31 December (New Year’s Eve) – 8am to 3pm
- Wednesday 1 January 2025 (New Year’s Day) – CLOSED
- Thursday 2 January 2025 – 8am to 5pm
- Friday 3 January 2025 – 8am to 5pm
Alternatively, you can write to us at…
Medicash
One Derby Square
Liverpool
L2 1AB
Complaints
If you’re unhappy with any part of our service, our Customer Resolutions team are here to discuss your concerns. Please get in touch on 0151 702 0265, via email at [email protected], or by writing to the Head of Customer Operations at our address, and we’ll do everything we can to resolve your concern.
Have you got a question about your policy?
Have you got a question about your policy?
Have you got a question about your policy? Fill in the form and a member of our team will be in touch with you.
Call us on
0800 011 2222